Return and Refund Policy

Advance Filtered Water

30-Day Return Policy

At Advance Filtered Water, customer satisfaction is important to us. We offer a 30-day return period for eligible products.

Return Eligibility

To qualify for a return:

• The return must be requested within 30 days of receiving your order.

• The product must be unused, uninstalled, and in its original condition.

• All original packaging, accessories, components, and documentation must be included.

• Proof of purchase or an order number is required.

Non-Returnable Items

For product safety and hygiene reasons, the following items generally cannot be returned for a change of mind:

• Water filtration systems that have been installed or used.

• Filter cartridges that have been installed or used.

• UV lamps or replacement components that have been installed or used.

• Products that are damaged through misuse, improper installation, or unauthorized modification.

These restrictions do not limit any rights customers may have regarding defective, damaged, or incorrectly supplied products.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your order arrives damaged, contains the wrong item, or appears defective, contact Advance Filtered Water as soon as possible at sales@advancefilteredwater.com.

Please include your order number, a description of the issue, and photographs when available.

We will review the issue and work with you toward an appropriate resolution, which may include replacement, repair, return, or refund.

How to Request a Return

Email sales@advancefilteredwater.com with your order number, the item you wish to return, and the reason for your request.

Please wait for return authorization and shipping instructions before sending any products back.

Do not send returns to our shipping location without prior authorization.

Return Shipping

For eligible change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

If a return results from an error by Advance Filtered Water or a defective or damaged product, we will provide an appropriate return-shipping arrangement at no additional cost to the customer.

We recommend using a trackable shipping service for customer-arranged returns.

Refunds

Once we receive and inspect an eligible returned product, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval. Additional processing time may be required by your payment provider or financial institution.

Original shipping charges are generally nonrefundable for change-of-mind returns. This does not apply where a refund of shipping charges is required by law or appropriate because of our error.

Order Cancellations

If you need to cancel an order, contact us promptly at sales@advancefilteredwater.com.

We will attempt to accommodate cancellations before shipment. Once an order has shipped, the applicable return procedures will apply.

Contact Us

Advance Filtered Water

Email: sales@advancefilteredwater.com

We are committed to helping customers resolve concerns about their purchases fairly and promptly.